Banca Finnat | Disputing a payment transaction

Disputing a payment transaction

DISPUTING A PAYMENT TRANSACTION

This is how the customer (current account or payment card holder) claims a chargeback and/or rectification of a transaction that was not authorised or not carried out in accordance with the instructions provided.

Check account and card transactions regularly.
Activate notifications via text message, email or app to be notified whenever a transaction takes place or the internet banking or app is accessed.

If you did not authorise it, dispute it immediately.
If it is a seller error (e.g. product never received or wrong amount charged), contact the seller first for a refund.

Block the card or account
- If your card has been stolen or you notice unauthorised use, block everything immediately (card, app, internet banking).
- You can do this online or by calling the freephone numbers for blocking cards [Click HERE]
Fill in the form available online and in branch.
Wait for the outcome: The bank will assess your case and give you feedback.

Other useful information

You do not have to submit a report immediately, but we advise you to do so for greater protection.
Include useful evidence (screenshots, bank statements, text messages, etc.).
If the transaction is indeed unauthorised, the bank will send a chargeback within one working day.
However, if it turns out that it was authorised, the amount may be charged again.
In the event of technical errors or fraud, the bank analyses the situation and may initiate the recovery of funds.

If you feel that the outcome is unsatisfactory, you may make a formal complaint.
Please see our Guide for further information.

Building a great asset takes experience, attention and forward-thinking.
Banca Finnat is here to protect and support you along the way.