The disallowance of transactions is an important protection for the bank's customers. In the case of unauthorized or fraudulent transactions, the customer has the right to formally dispute them within time limits prescribed by the regulations. Banca Finnat will undertake a thorough analysis to verify the merits of the complaint and, if confirmed, will proceed with a refund. It is essential that the customer cooperates by promptly providing all the required documentation attached below.
Operational safety and asset protection remain top priorities for Banca Finnat.
DOCUMENTS
Disallowance request guide
Disallowance request form