Complaints
Banca Finnat | Eventual Complaints| Institutional Site
Banca Finnat
Banca Finnat | Eventual Complaints| Institutional Site
For any complaints, the customer can directly contact the Compliance office by sending an email to: serviziocompliance@finnat.it or to pec address banca.finnat@pec.finnat.it; or contact the number 06/69933616-617 or send a fax to 06/69933588 or, lastly, send a registered A/R to Banca Finnat Euramerica S.p.A. Piazza del Gesu, 49 - 00186 Rome.
| COMPLAINTS REGARDING BANKING SERVICES AND TRANSACTIONS | |
| Guide to Financial and Banking Arbitration (ABF) |  |
| Banking and Financial Arbitrator's website (ABF) | |
| COMPLAINTS REGARDING INVESTMENT SERVICES | |
| Guide to Financial and Banking Arbitration (ACF) |  |
| Referee Website for Financial Disputes (ACF) | |
| COMPLAINTS ACTIVITIES OF INSURANCE MEDIATION | |
| Presentations guide IVASS complaints | |
| IVASS website | |
| Ministry of Justice website | |
It can also be activated for a conciliation procedure at accredited conciliation bodies, including the Financial Banking Conciliator - Association for the settlement of banking, financial and corporate - ADR, whatever the value of the dispute.
For further information visit www.conciliatorebancario.it
It retains the possibility of having recourse to the ordinary courts in the event that the reconciliation it were concluded without reaching an agreement.
| STATEMENT ON THE ACTIVITIES OF THE MANAGEMENT OF COMPLAINTS | |
| In 2017, the Bank received two complaints concerning: i) the failure to obtain the documentation relating to the operation of the accounts and the alleged breach of the right to the confidentiality and security of personal data; ii) the ineffectiveness and nullity of the contracts and powers of attorney made, and the ensuing voiding of the transactions carried out. The former case has since been settled. In the latter case, the Client has forwarded the complaint to the Bank of Italy. |