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Banca Finnat | Eventual Complaints| Institutional Site

Banca Finnat

Banca Finnat | Eventual Complaints| Institutional Site

For any complaints, the customer can directly contact the Compliance office by sending an email to: serviziocompliance@finnat.it or to pec address banca.finnat@pec.finnat.it; or contact the number 06/69933616-617 or send a fax to 06/69933588 or, lastly, send a registered A/R to Banca Finnat Euramerica S.p.A. Piazza del Gesu, 49 - 00186 Rome.


COMPLAINTS REGARDING BANKING SERVICES AND TRANSACTIONS
Guide to Financial and Banking Arbitration (ABF)
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Banking and Financial Arbitrator's website (ABF)

COMPLAINTS REGARDING INVESTMENT SERVICES
Guide to Financial and Banking Arbitration (ACF)pdficon
Referee Website for Financial Disputes (ACF)

COMPLAINTS ACTIVITIES OF INSURANCE MEDIATION
Presentations guide IVASS complaints
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IVASS website
Ministry of Justice website

It can also be activated for a conciliation procedure at accredited conciliation bodies, including the Financial Banking Conciliator - Association for the settlement of banking, financial and corporate - ADR, whatever the value of the dispute.

For further information visit www.conciliatorebancario.it

It retains the possibility of having recourse to the ordinary courts in the event that the reconciliation it were concluded without reaching an agreement.

STATEMENT ON THE ACTIVITIES OF THE MANAGEMENT OF COMPLAINTS
In 2017, the Bank received two complaints concerning: i) the failure to obtain the documentation relating to the operation of the accounts and the alleged breach of the right to the confidentiality and security of personal data; ii) the ineffectiveness and nullity of the contracts and powers of attorney made, and the ensuing voiding of the transactions carried out. The former case has since been settled. In the latter case, the Client has forwarded the complaint to the Bank of Italy.
Complaints - Documentation

Advisory & Corporate Finance
Private Banking
Trusteeship
Family Office
Real Estate and Property Funds
Banking Services
Institutional Investor Services
Consultancy
Equity Research Department
The Group companies
Banca Finnat Euramerica S.p.A.
Registered office in Piazza del Gesù n.49, (IT-00198) Rome, Italy
Share capital € 72,576,000.00 fully paid-in, represented by 362,880,000 ordinary shares
Enrolled in the Banking Register under No. 5369
Holding Company of the Banca Finnat Euramerica Italian banking group,
enrolled in the Banca d’Italia’s Register of banking groups No. 5557
Enrolled in the Rome Companies’ Register Tax Code No. 00168220069 - VAT No. 0085601004
R.E.A. n.444286 – ABI 3087.4 – Codice LEI: 815600835712F7BA2869
Member of the National Interbank Deposit Guarantee Fund
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