Complaints
Banca Finnat | Eventual Complaints| Institutional Site
Banca Finnat
Banca Finnat | Eventual Complaints| Institutional Site
For any complaints, the customer can directly contact the Compliance office by sending an email to: serviziocompliance@finnat.it or to pec address banca.finnat@pec.finnat.it; or contact the number 06/69933616 or send a fax to 06/69933588 or, lastly, send a registered A/R to Banca Finnat Euramerica S.p.A. Piazza del Gesu, 49 - 00186 Rome.
| COMPLAINTS REGARDING BANKING SERVICES AND TRANSACTIONS | |
| ABF in simple words |  |
| Guide to using the ABF Portal | |
| Banking and Financial Arbitrator's website (ABF) | |
| COMPLAINTS REGARDING INVESTMENT SERVICES | |
| Guide to Financial and Banking Arbitration (ACF) |  |
| Referee Website for Financial Disputes (ACF) | |
| COMPLAINTS ACTIVITIES OF INSURANCE MEDIATION | |
| Presentations guide IVASS complaints | |
| IVASS website | |
| Ministry of Justice website | |
It can also be activated for a conciliation procedure at accredited conciliation bodies, including the Financial Banking Conciliator - Association for the settlement of banking, financial and corporate - ADR, whatever the value of the dispute.
For further information visit www.conciliatorebancario.it
It retains the possibility of having recourse to the ordinary courts in the event that the reconciliation it were concluded without reaching an agreement.
| STATEMENT ON THE ACTIVITIES OF THE MANAGEMENT OF COMPLAINTS | |
In 2018 the Bank received two complaints concerning: i) Compliance with the tax shield pursuant to Law no. 102/2009; ii) Responsibility in the placement of real estate fund. |